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Xssist Blog
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| Why do big companies take 5 days to do a 5 minutes task? |
The title really should be "Why I hate dealing with helpdesks of big companies"
There are many things that can be done in minutes with just 1 phone call. That's when you
deal with individuals who are on the ball, or small professional companies. But if you are dealing with
helpdesk of a large company, what takes only minutes to do can leave you hanging for days.
I have a client who needs their DNS information changed, such that the domain can be pointed to the
dedicated server they got from us. Unfortunately, they are a small department of a large organisation, and
the organisation have outsourced their DNS to a big company.
Instead of email or a web interface, the big company requires forms to be submitted, and the change
will take 5 working days to be processed. Come on, just changes to DNS, a 5 minutes task to get it changed manually by
editing zone files, or a 3 minute task to do it via web interface on cPanel.
Ok, form submitted.
5 days later, the DNS changes fails to work. Emailed and called the helpdesk. Finally found out the IP submitted
was incorrect. ok, asked them to change it.
The response?
Kindly re submit the form with the correct information to be resubmitted as a new DNS request submission.
Please do take note that the commisioning date for the resubmission will be 5 working days.
Lim Wee Cheong
23 May 2007
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[Sysadmin] Access to servers via mobile device and ssh
[Sysadmin] RAID 0 scaling on SCSI U320, Bonnie++ 1.93c benchmark results
[Sysadmin] TODO (Apr 2007)
[Sysadmin] Recover from mistakes in /etc/fstab or e2label usage
[Sysadmin] Server overloaded?
[Sysadmin] Server load high: CPU bound
[Sysadmin] Smokeping: deluxe latency measurement tool
[Sysadmin] Smokeping
[Sysadmin] Jul 08 to Oct 08 updates
[Sysadmin] Weak link - downtimes caused by the organic being
[Sysadmin] BIOS upgrades - uniflash - hotflash
[Sysadmin] Sizing for Virtual Private Server (VPS) & SSDs
[Sysadmin] iphone, ipod - bluetooth keyboard - Nokia e51
[Sysadmin] e2label, fdisk, /etc/fstab, mount, linux rescue, rescue disk, CentOS
[Sysadmin] opensuse, fix waiting for mandatory device, eth0, eth1, eth2, eth3
[Sysadmin] mount: could not find filesystem '/dev/root'
[Sysadmin] Parallels Virtuozzo Physical server to Container migration (vzp2v)
[Web hosting] DDOS (Distributed Denial of Service)
[Web hosting] Uptime for dedicated server, VPS and shared server
[Web hosting] Shared, Guaranteed and Dedicated Bandwidth
[Web hosting] Unmetered bandwidth
[Web hosting] Free domains?
[Web hosting] Joomla Scalability
[SPAM handling] Tracking applications which are exploited for mass spam mailing
[Buzzwords] Clusters, Clustering
[Security] Destruction of faulty hard disks
[Storage] Benchmark using iometer on linux
[SSD] Benchmark Intel X25-E and Intel X25-M flash SSDs
[SSD] Intel X25-E 64GB G1, 4KB Random IOPS, iometer benchmark
[SSD] Intel X25-M 160GB G2, 4KB Random IOPS, iometer benchmark
[SSD] Comparison of Intel X25-E G1 vs Intel X25-M G2
[cPanel] ClamAV version has reached End of Life! Please upgrade to version 0.95
[cPanel] How to install Java, ImageMagick and ffmpeg
[Perl] Opening text files for reading, and simple regexp (regular expressions)
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